Stop Targeting Employee Retention – Do this instead


With the realisation that most products, services and technologies can be copied and even refined over time, the one thing that can give a business its sustainable competitive advantage is its workforce. And with the high costs and disruption involved in turnovers, approximately equivalent to “six to nine months of an employee’s salary” , Employee Retention remains one of the key…

OCBC People Analytics

EXCLUSIVE INTERVIEW: Setting Up People Analytics at OCBC Bank


This post was first published in Forbes on 16 Oct 2016. Is it possible to predict if your team’s best performer is going to leave you in six months? Or if that unassuming interview candidate is going to be your “rockstar” trader within the year? In a few companies in Asia, you can. Welcome to the world of people analytics.…

Quick Wins

The Truth About the Secret Psychology of Quick Wins


Last updated: 11 Oct 2016 The psychology of quick wins has become popular these days among business leaders, behavioural economists and psychologists. The idea is rather simple. If employees see quick yet incremental progress in their work (which get celebrated as “wins”), they will feel motivated, be more engaged and, ultimately, become more productive. The theory of repeating certain behaviour followed…

Bankrupt Leadership

3 Surefire Ways to Bankrupt Your Leadership


This post was originally published in Forbes on 29 Sep 2016. Leaders, face it. We’ve all been there. “You’re not a perfect fit, but we need warm bodies in this role urgently…” “I won’t fire you since you’ve been with us for 25 years…” “I’ll close an eye to massive attrition in your team, since you’re bringing in the numbers…”…

Riveting Stuff I Learnt at Bloomberg on HR Innovation


Last updated: 29 Sep 2016 This week, I had the privilege of being a panelist at the latest round of the Bloomberg Thought Leadership Series on HR Innovation. Despite being neck-deep in the space, I felt very humbled by the experience and expertise in the audience. The hosts and my fellow panelists were all extremely knowledgeable and willing to share…

Prevent Conflict

10 Insanely Practical Ways to Manage Conflict at Work


Last modified: 21 Sep 2016 In today’s workplace, diversity is more common than ever. People from varying backgrounds, education, interests, gender, ethnicity, religious, political views, location and more, come together to work. As such, conflicts are inevitable and as management it is part of the job to manage conflict at work. In fact, some Human Resource managers report spending 24 to 60…

5 Cognitive Biases

5 Cognitive Biases that can Fail You as a Leader


Last updated: 13 Sep 2016 Did you know that we make hundreds or even thousands of decisions every day? From which shoes to wear to massive business decisions that could impact the lives of thousands of employees. So how do we really make these decisions? What are some cognitive biases to beware of and how can we maximise the chance…

happiness at work title

Why Happiness at Work is a Brilliant Business Move


Last updated: 29th Aug 2016 Click to download the eBook Is it possible that happiness at work could be a secret formula to business success? Most of us grew up with the belief that if we work hard, we’ll be more successful. If we’re more successful, we’ll get paid more, which would mean we’d be able to afford more in…

Western Leaders in Asia

The 5 Traits Western Leaders Need to be Successful in Asia


Last updated: 24 Aug 2016 Download the PDF summary here Datuk Dr. Paddy Bowie, writer and a well–known political analyst, once said that a key difference between doing business for Asian or Western leaders, lies in realising that relationships are very important in the East. Is this too simplistic? Even the West goes by the adage that “People do business with…