Tracking employee engagement through COVID-19
To limit the spread of the virus, employees across Asia are being asked to operate from home. Isolation, fears and anxiety can undoubtedly impact employee experience and productivity.
In a sensitive period like this, maintaining strong morale is critical, especially when employees have to endure dramatic changes to their work processes and environment.
Some employees will be working from home for the very first time. HR and leaders will need to ensures employees have the right environment to stay engaged. Setting up processes and transparent communication is part of the solutions to work-from-home pitfalls.
- Share your BCP and clear expectations with your employees
Whether you operate a startup or a large organisation, share your BCP and clear expectations with your employees to reduce stress and anxiety. Business continuity planning is the process a company must follow in the face of potential threats. BCP is designed to minimise disruption to your operations and ensure that business remains viable during the virus outbreak.
- Leverage technology to improve remote team communication.
Employers need to make sure employees have adequate physical, social and organisational resources to enable them to function effectively. Adopting employee communication platforms will make it easier for employees to collaborate with their team and access the right content. Meetings can be done over Slack, Google Hangouts, or Zoom
- Build trust with regular situation updates from credible sources
HR and managers need to regularly promote medical advice and guidelines from the authorities. HR departments should pull together information from credible sources of information to create a ready-to-refer instructional guide for employees.
By being transparent with employees, answering their concerns, updating them on what is happening, companies will build long-lasting trust.
- Collect and act on employee feedback
To measure effectively employees's feeling and performance HR and leaders need a mechanism to monitor employee sentiment quickly and easily. Start with collect and act on employee feedbacks.
EngageRocket selected for you 6 questions to check in with your team during the COVID-19 period:
I have the physical resources I need to do my job properly while working remotely. (On a 1-5 scale)
I have the relevant technology I need to do my job properly while working remotely. (On a 1-5 scale)
I am satisfied with the business continuity plan my organisation has put in place. (On a 1-5 scale)
I have received timely information on the business continuity plan in my organisation. (On a 1-5 scale)
I know what is expected of me when I’m working remotely (Y/N)
If you could change one thing to make the business continuity plan better, what would it be? (Open-ended question)