All You Need to Know About Effective Onboarding

By Wiona Teo

Did you know, companies with effective onboarding processes see 2.5 times more revenue growth? How would you rate your organization’s onboarding process?

In this blog post, we will be discussing the top challenges faced by new hires, how to build a well-defined onboarding process, and how to track our success rate. 

 

1. New Hires' Top Challenges

Given the current pandemic situation, many new hires find themselves starting a new role remotely. For individuals who have never worked remotely before, it can be overwhelming for them to adapt quickly into a new environment, take on multiple virtual calls a day and to learn new software independently. 

Remote working also increases the chance of new hires getting cut out of the loop, whereby they get left out in certain team meetings or email threads because their team members were not aware that they are part of the project.

Last but not least, difficulty in navigating roles and responsibilities. Even with an organizational structure, it might not cover every role in detail and new hires may get lost when in need of help. In the long run, all these factors could lead to isolation and disengagement from the lack of human interaction.

 

2. Building a Well-defined Onboarding Process

There are 4 building blocks to achieve a successful onboarding and we term it as 4Cs: Compliance, Clarification, Culture and Connection.

Compliance

Organizations have to make sure new hires understand the company policies and are informed of what they are supposed to do on their first day or week. Following up with that, it would be great to schedule an orientation with the team to introduce each of them. 

Clarification

To cover both new hires’ and their team members’ roles and responsibilities, and to set realistic expectations and milestones to build up their momentum.

Culture

Notify new hires of any weekly/monthly meetings and what topics will be covered in each session. Also, share instances on how the team communicate and collaborate to better allow new hires to see themselves in the big picture.

Connection

Provide opportunities for new hires to form relationships and make sure they find a sense of belonging in the team. For instance, a buddy system provides companionship and guidance in their onboarding process.

 

Leverage on a platform like EngageRocket to customize and automate onboarding surveys to check the pulse of new hires from time to time. This process saves up time on administrative matters and the survey questionnaire is completely customizable to your organization’s preference - depending on which specific area you would like to measure on.

With the analytics from the survey, you will be able to determine if an individual is satisfied with their role and their onboarding experience, willingness to commit and any potential gaps to bridge.

Looking for a comprehensive guide to provide a better onboarding experience for new joiners? Check out our 90-Day Onboarding Guide here

3. Tracking the Success of Your Onboarding Process

Organizations can benchmark their success by 2 main branches:

  • Increased time to productivity whereby new hires are able to produce quality work within the given timeframe.

  • Improved talent retention post on-boarding which refers to higher rate of commitment and reduced number of turnovers. 

 

Onboarding a new hire is a necessary process. However, it can be very challenging to welcome your staff members into your team in a way that’s both productive and engaging. We hope this write-up provided some insights and ideas on how to bring on a better onboarding experience for your people.

 

Psst! 👉 We're now running free masterclasses on these topics: Onboard employees remotelyLeading Remotely.

Register now to learn more about the best practices on connecting with your people and improving their employee experience.

 

Tags: Leadership, Remote Work, Employee Experience