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Alexia Hsu

Recent Posts

Better Quality of Patient Care Begins with Improving the Employee Engagement in Healthcare

Posted by Alexia Hsu on Jul 4, 2019 2:16:01 PM


Healthcare providers recognize that quality of patient care and workforce engagement have become inextricably intertwined, but only a few organizations have taken adequate steps to capitalize the information on hand. Based on a linear regression analysis on 3,408 hospitals, every 5-point rise in hospital ratings (e.g. CAHPS) generates 1% growth in profit margin. Executives tend to take it on faith that engaged employees are better employees, but faith alone does not always lead to immediate action if it is unaccompanied by a deliberate business outcome.

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