EngageRocket | Blog

Healthcare providers recognize that quality of patient care and workforce engagement have become inextricably intertwined, but only a few organizations have taken adequate steps to capitalize the information on hand. Based on a linear regression analysis on 3,408 hospitals, every 5-point rise in hospital ratings (e.g. CAHPS) generates 1% growth in profit margin. Executives tend to take it on faith that engaged employees are better employees, but faith alone does not always lead to immediate action if it is unaccompanied by a deliberate business outcome.

HR and hiring managers are both accountable for the success of the onboarding process.

Talya N. Bauer in the SHRM Foundation's Effective series “Onboarding New Employees: Maximizing Success” mentions that “simply writing down a formal plan will not help new employees succeed. The key is to engage important stakeholders and new employees in interactions that help them understand one another and how they interact over time.” HR should empower hiring managers with guidelines.

Investing in Employee engagement decreases attrition rates and saves costs on recruitment.

Consider this. The organisation you are working in has high attrition rates. To solve the problem, your company invests in a recruitment scheme which effectively manages to hire enough employees to fill in the vacant positions. Your organisation trains these new employees and the system works as per normal.

The employee participation rate gauges the reliability of your survey results. The score itself is a key measure of employee engagement. It indicates employees' willingness to share their opinion and feelings toward your company. A low participation rate indicates a warning signal on talent attrition. Non-respondents having a 2.7x higher likelihood of leaving the company within 6 months.

So, the higher the participation rate, the better. But the truth is, HR leaders spend hours and a lot of energy and resources on employee surveys to get very low participation scores at the end.

Work-life balance refers to free time, self-care, time with family or for hobbies and interests. Anyone can and should take measures of their own to create work-life balance, but it’s going to be hard to achieve without a supportive or accommodating work environment.

Further, Bersin claims that at the moment, 40% of Americans believe they have to sacrifice work-life balance in order to have a successful career. They haven’t been proven wrong yet.

But how has HR become so significant?

Let’s face it, assessing performance accurately and fairly is a messy affair. To a large extent, the subjectivity involved in measuring performance has made it one of the top challenges leaders face today. Accordingly, 360-degree feedback has been widely used in performance appraisals as it provides a broader perspective on employees. Proponents argue that it eliminates the singularity in the opinion that holds many employees hostage by the views of their managers. 

Studies have shown that the return on investment on people analytics can be as high as $13.01 for every dollar spent. On LinkedIn, the number of professionals with "People Analytics" listed as a skill has increased by >60% over the past 12 months and the Harvard Business Review identified big data as the next "management revolution". 

Employee and Customer Loyalty aren’t they the same thing?

Ever wondered why employee loyalty is so important, and how it relates to customer loyalty? After all - the NPS (Net Promoter Score) and the eNPS score (Employee Net Promoter Score) - are calculated in the same manner. Both scores are valuable for the company’s progress and wellbeing. But how? And what’s the link between them?

You have just spent weeks planning and conducting your survey… Now what? What do the results mean? Who do you communicate the results to and how do you share them? Using information derived from survey results can help your organisation improve employee experience and detect problems before they occur. Effective survey analysis and action plans can lead to significant return on investment.